Legal & Compliance

1. Data Controller

The data controller responsible for the processing of personal data collected through this website is GrowthReachPoint, located at VIA VALIERA 14, 35014 FONTANIVA, Italy. You may contact us at [email protected].

2. Types of Data Collected

We may collect and process the following categories of personal data:

• Identity data: name, surname, company name
• Contact data: email address, phone number, physical address
• Technical data: IP address, browser type and version, operating system, device identifiers
• Usage data: pages visited, time spent on pages, navigation patterns
• Communication data: information contained in inquiries, messages, or form submissions

3. Purpose and Legal Basis for Processing

Your personal data is processed for the following purposes:

• Contract performance (Art. 6(1)(b) GDPR): To deliver the services requested through our website and manage our business relationship.
• Legitimate interest (Art. 6(1)(f) GDPR): To improve our services, ensure website security, prevent fraud, and conduct direct marketing to existing clients.
• Consent (Art. 6(1)(a) GDPR): For non-essential cookies, newsletter subscriptions, and marketing communications where explicit consent is required.
• Legal obligation (Art. 6(1)(c) GDPR): To comply with applicable laws, regulations, and legal processes.

4. Data Retention

Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected. Specifically:

• Contact form submissions: retained for 24 months from the date of submission
• Contract-related data: retained for the duration of the contractual relationship plus 5 years in compliance with Italian tax and accounting regulations
• Analytics data: anonymized after 26 months
• Cookie data: retained as specified in our Cookie Policy below

5. Data Recipients and Transfers

Your data may be shared with:

• Authorized personnel of GrowthReachPoint who require access to perform their duties
• Third-party service providers who assist in our operations (hosting, email delivery, analytics), bound by data processing agreements
• Public authorities when required by law or binding legal process

We do not sell, rent, or trade personal data to third parties for their own marketing purposes. Where data transfers outside the EEA occur, we ensure appropriate safeguards (Standard Contractual Clauses or adequacy decisions) are in place.

6. Your Rights Under GDPR

Under the General Data Protection Regulation (EU) 2016/679, you have the following rights:

• Right of Access (Art. 15): Obtain confirmation of whether your data is being processed and request a copy
• Right to Rectification (Art. 16): Request correction of inaccurate personal data
• Right to Erasure (Art. 17): Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing (Art. 18): Request limitation of processing under certain conditions
• Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format
• Right to Object (Art. 21): Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali).

7. Data Security

GrowthReachPoint implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure backup procedures, and regular security assessments. In the event of a data breach likely to result in a high risk to individuals, we will notify the supervisory authority within 72 hours and affected individuals without undue delay.

8. Children's Data

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately so we can take appropriate action.

1. Acceptance of Terms

By accessing and using the website and services provided by GrowthReachPoint (VIA VALIERA 14, 35014 FONTANIVA, Italy), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must discontinue use of our services immediately.

2. Service Description

GrowthReachPoint provides growth marketing and lead generation services including, but not limited to: demand generation systems, automated outbound outreach, high-converting acquisition funnels, content marketing, SEO optimization, pipeline analytics, and account-based marketing campaigns. The specific scope, deliverables, timelines, and pricing for each service are agreed upon in a separate statement of work or service agreement.

3. Client Obligations

The Client agrees to:

• Provide accurate and complete information necessary for the performance of services
• Respond to requests for feedback, approvals, or content within agreed-upon timelines
• Ensure that all content provided for use in campaigns does not infringe third-party intellectual property rights
• Comply with all applicable laws, including those relating to email marketing and data protection
• Maintain confidentiality of all proprietary methodologies and strategies shared by GrowthReachPoint

4. Payment Terms

Unless otherwise agreed in writing:

• All invoices are due within 14 days of the invoice date
• Late payments will incur a penalty of 1.5% per month on the outstanding balance
• Services may be suspended if payment is not received within 30 days of the due date
• All prices are quoted in EUR and are exclusive of applicable VAT unless stated otherwise
• Setup fees and one-time deliverables are non-refundable upon commencement of work

5. Intellectual Property

Upon full payment, the Client receives a perpetual, non-exclusive license to use all deliverables produced specifically for their campaigns. GrowthReachPoint retains ownership of all proprietary tools, templates, methodologies, software, and frameworks used in the delivery of services. Nothing in these terms transfers ownership of GrowthReachPoint's underlying technology or trade secrets to the Client.

6. Limitation of Liability

To the maximum extent permitted by Italian law, GrowthReachPoint's total aggregate liability for any claims arising out of or related to these terms or the services provided shall not exceed the total fees paid by the Client in the 12 months preceding the claim. GrowthReachPoint shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, business opportunities, or goodwill.

7. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the business relationship. This obligation survives the termination of the agreement for a period of 24 months. Confidential information shall not include information that is publicly available, independently developed, or required to be disclosed by law.

8. Termination

Either party may terminate the service agreement with 30 days' written notice. GrowthReachPoint reserves the right to terminate immediately in the event of material breach, non-payment, or conduct that damages its reputation. Upon termination, all outstanding invoices become immediately due and payable.

9. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Italy. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Padua, Italy.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us recognize your device, remember your preferences, and understand how you interact with our site. GrowthReachPoint uses cookies to improve your browsing experience and analyze website performance.

2. Types of Cookies We Use

3. Managing Your Cookie Preferences

You can manage your cookie preferences at any time through the cookie banner displayed on your first visit. You may also control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Privacy, Search, and Services > Cookies

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these third-party cookies. Please refer to the respective third party's privacy policy for more information. Third-party services currently in use include Google Analytics (for website analytics) and Google Maps (for embedded location maps).

5. Cookie Retention

• Session cookies: deleted when you close your browser
• Persistent cookies: remain on your device for a predetermined period or until you delete them manually
• Google Analytics cookies: expire after 26 months

6. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. The date at the bottom of this page indicates when it was last updated. We encourage you to review this policy periodically.

1. General Policy

GrowthReachPoint (VIA VALIERA 14, 35014 FONTANIVA, Italy) is committed to delivering high-quality growth marketing and lead generation services. Due to the bespoke and service-based nature of our work, refunds are handled on a case-by-case basis as outlined below.

2. Service Cancellation Before Commencement

If a service is cancelled before any work has commenced, a full refund of any advance payments will be issued within 14 business days. A written cancellation request must be sent to [email protected].

3. Service Cancellation During Execution

If a service is cancelled after work has begun:

• Within the first 25% of the project timeline: 75% refund of the total project fee
• Between 25%-50% of the project timeline: 50% refund of the total project fee
• Beyond 50% of the project timeline: No refund will be issued; the client retains all deliverables completed to date

Work completed up to the point of cancellation will be delivered to the Client regardless of refund eligibility.

4. Monthly Retainer Services

For ongoing monthly retainer services (e.g., outreach management, content marketing, analytics monitoring):

• Cancellation requires 30 days' written notice
• The current billing cycle will be completed and charged in full
• No partial-month refunds will be issued
• All campaign assets, data, and accounts will be transferred to the Client within 10 business days of the final billing cycle

5. Non-Refundable Items

The following are non-refundable:

• Setup fees and initial onboarding charges
• Third-party tool subscriptions or licenses procured on behalf of the Client
• Ad spend or media buying budgets managed by GrowthReachPoint (refunded by the advertising platform per their own policies)
• Services rendered in full that meet the agreed-upon specifications

6. Dissatisfaction and Dispute Resolution

If the Client is dissatisfied with the quality of deliverables:

• A written complaint must be submitted within 7 days of delivery
• GrowthReachPoint will review the complaint and respond within 5 business days
• If the deliverable does not meet the specifications outlined in the statement of work, GrowthReachPoint will revise the work at no additional cost
• If revision is not possible or the dispute cannot be resolved amicably, the parties agree to mediation before pursuing legal remedies

7. How to Request a Refund

To request a refund, please send an email to [email protected] with:

• Your full name and company name
• Invoice or reference number
• Reason for the refund request
• Preferred refund method (original payment method or bank transfer)

Approved refunds will be processed within 14 business days of approval.

8. Governing Law

This Refund Policy is governed by the laws of Italy. Any disputes arising from this policy shall be subject to the jurisdiction of the courts of Padua, Italy.